Refund policy

Made to Order

Studio APRYY pieces are made to order. Each item is produced after an order is placed, specifically for each customer.

Because of this, we do not accept returns or refunds for reasons such as:

• Change of mind
• Incorrect size selection
• Color preference
• Ordering the wrong item
• Unwanted items after delivery

Please review all product details, size options, and shipping information carefully before placing your order.

Cancellations

If you need to cancel or change your order, please contact us as soon as possible at hello@apryy.com.

Because orders may enter production shortly after purchase, we cannot guarantee cancellations or changes once production has started.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please email hello@apryy.com with:

• Your order number
• Clear photos of the damaged, defective, or incorrect item
• A photo of the packaging, if applicable

Once reviewed, we will offer a replacement or an appropriate solution.

Lost or Delayed Packages

If your package appears delayed or lost, please contact us and we will do our best to help investigate with the shipping carrier.

Please note that we are not responsible for delays caused by customs, local carriers, weather, holidays, incorrect addresses, or other carrier-related issues.

Incorrect Address

Please make sure your shipping address is correct before placing your order.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, please contact us immediately.

Refunds

Refunds are only considered for damaged, defective, incorrect, or unresolved order issues after review.

Approved refunds will be issued to the original payment method.